For those who buy and sell on eBay regularly, this may seem basic and remedial, but I think that is likely because we cannot remember what it was like when we were newer to eBay’s marketplace. I recently had a customer who wanted to leave feedback for me, but couldn’t figure out how to do it, so he/she messaged me through eBay’s message center asking for guidance. Considering how important feedback is to a seller, I hated that one of my customers had such a great experience that he/she wanted to share that with others, but was not able to do navigate eBay’s increasingly less intuitive website. Rather than just replying to him/her with this information, it occurred to me that there were likely several other “eBayers” out there who had a similar question so I decided to write an easy to use walk-through on how to leave feedback for your trading partner on eBay using your computer’s browser (I use Safari, but the basic information provided applies to other browsers):
HOW TO LEAVE FEEDBACK FOR MY eBAY TRADING PARTNER USING MY COMPUTER’S BROWSER “WALK-THROUGH”
Start at your user home page. I’ll use mine as an example. The url for my user home page is http://www.ebay.com/usr/seanhuze and your follows the same address structure, but obviously you would replace “seanhuze” with your eBay username. In the top right corner of your browser you will see “My eBay”, an icon of a bell (notifications), and an icon of a shopping cart (for when you are ready to check out and pay for your items). Hover over the “My eBay” text and a drop menu appears.
Click on “Purchase History” and after the page loads, you will see a list of all your purchases. To the right of each item you purchased is a large, blue button with the text, “Leave Feedback”. Click on that button.
That will bring you to the page where you can leave feedback for your transactions on eBay. Be sure to not only leave a comment, but if your seller did a great job, give him/her 5 stars for Item As Described, Communication, Shipping Speed, and Shipping Charges. In the example above the buyer cannot enter a rating for shipping charges. This is because the seller automatically receives 5 Stars by offering free shipping . It’s hard to argue that he/she deserves less from a buyer’s perspective (impossible), so it’s automatic.
Please keep in mind that eBay considers 4 out of 5 Stars a negative reflection on the seller (we’re expected to average 4.8/5 or higher) and a score of 3, which most buyers perceive as neutral or average, is actually counted as a defect against the seller and may result in any of several negative consequences including account suspension, loss of discounted seller fees, loss of Top Rated Seller benefits, etc. So please take a moment and consider carefully before you leave less than five stars on a transaction, especially if it was an honest mistake, an eBay site glitch, or the carrier.
Now, if it was an actual scammer or a seller who is rude, belligerent, unresponsive and/or refuses to make things right, then not only should you leave negative feedback warning others to stay away, but you need to report them to eBay. Do this by opening a case in the resolution center and filing a buyer protection case no later than 30 days after the date of sale! The overwhelming majority of buyers and sellers on eBay are awesome. I have several regular customers and I enjoy messaging with them back and forth and helping them fill holes in their collections genuinely gives me joy. Unfortunately you have a minuscule number of people who lack integrity and they can make something that is supposed to be fun, rather hellish. That’s why leaving feedback is so important. It’s how we police our own community and look out for one another. Leaving positive feedback let’s your fellow eBayers know that they are in good hands with that seller and is just as important, if not more so, than warning them about the small number of less-than-stellar sellers. To all of my customers who took the time to share their experience shopping at Sandstorm Comix on eBay, thank you all very much and I look forward to meeting or exceeding your expectations again soon! – Sean @ Sandstorm Comix